REFUND AND CANCELLATION POLICY In light of the fact Rianon s.r.o. is offering non-tangible, and easily copied products / services, we do not issue refunds once the order is accomplished and the product is sent. We also do not refund prepayments, since work above a product / service begins immediately after the client sends a prepayment.You cannot refuse your order after we have taken in into work (work on a product / service begins immediately after the client sends the prepayment).You cannot refuse to fully pay for your order after it has been completed.It is possible to cancel the order before sending us the prepayment by sending an email to us at , or by calling the phones listed on the site.You, as a consumer, are obliged to learn, study and understand the rules of refund before purchasing any product or service from our site.Please note that the services and products we sell can be easily copied or reproduced after they are received, so we do not fulfill requests for refunds for any products or services we supply. However, there may be circumstances in which you are entitled to demand a refund, namely, non-compliance by us with the conditions of the agreement concluded between us.

Refund not applicable once three rounds of revisions are requested.

Refund not applicable on any service where a 3rd revision request had been made.

Refund not applicable on bulk hour purchase – in full or in part.

Refund not applicable on marketing campaigns of any kind.

Refund not applicable on SEO services. Refund not applicable on SEO services.

Refund not applicable on any form of graphic design services.

Refund not applicable on domain registration fees.

Refund not applicable for express service clients.

Refund not applicable on shared screen training services, prior or after.

Refund not applicable for prepaid hosting fees.

Refund not applicable on specific task fees.

Return does not apply to consulting services.

We do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.)

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must by sending an email to us at in 4 days from the original order placing date. Otherwise the product will automatically be considered received and downloaded and no further consideration will be made otherwise;

Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to by sending an email to us at . If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;

Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval an email to us at . We keep the right to rectify the error or defect within 30 days of receipt of details of defect. If any deficiency is approved and we fail to correct it within 30 days from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;

Product not-as-described: such issues should be reported to our Technical Support Department by sending an email to us at within 4 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website offering and displaying details on the product. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.

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Any questions? Please contact us in the way that is convenient for you - send a request or call us by phone.

Pru jezdná 625, Lipence,
155 31 Praha 5